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HBS Professor Linda Hill Says Leaders Must Engage with Emotions as Never Before
Global Business Digital ArticleSkills leaders need today from the professor who wrote the book on leadership. -
How B2B Businesses Can Get Omnichannel Sales Right
Strategy & Execution Digital ArticleBuyers expect the same level of service and flexibility as when they shop in their personal lives. -
Are You Ready for the Quantum Computing Revolution?
Technology & Operations Digital ArticleStudies predict it will be a multibillion-dollar industry by the end of the decade. -
AI Won’t Replace Humans — But Humans With AI Will Replace Humans Without AI
Business and society Digital ArticleThe first step business leaders must take is to experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees. -
When AI Becomes an Everyday Technology
Technology & Operations Digital ArticleThe key challenge for companies will be deciding how to use it. -
How New Technologies Push Us Toward the Past
Finance & Accounting Digital ArticleThe future looks more Waltons than Jetsons. -
To Get Consumers to Trust AI, Show Them Its Benefits
Technology & Operations Digital ArticleArtificial intelligence (AI) is increasingly emerging in applications like autonomous vehicles and medical assistance devices, but consumers don't necessarily... -
Can AI Teach Us How to Become More Emotionally Intelligent?
Strategy & Execution Digital ArticleAlgorithms are getting better at analyzing how tone, facial expression, and dozens of other verbal and non-verbal cues influence communication. -
Customer Experience in the Age of AI
Technology & Operations Magazine ArticleCompanies across all industries are putting personalization at the center of their enterprise strategies. For example, Home Depot, JPMorgan Chase, Starbucks,... -
Implementing New Technology
Technology & Operations Magazine ArticleWhen introducing a new technology to their company, implementation managers must bridge the gap between the designers and the users of the innovation,... -
Case of the Machinists' Mutiny
Technology & Operations Magazine ArticleThe management at Trail Manufacturing was so excited about installing new flexible machining equipment in their factory that they neglected to guage the... -
Industrialization of Service
Technology & Operations Magazine ArticleThe introduction of hard, soft, or hybrid technologies into service areas is the beginning of the industrialization of service. The key point is to increase... -
Wall Street Is No Friend to Radical Innovation
Innovation & Entrepreneurship Magazine ArticleHow Wall Street stifles innovation. -
Small Businesses Play a Big Role in Supply-Chain Resilience
Technology & Operations Digital ArticleBut lagging technology can make them a weak link. -
The Two Big Reasons That Digital Transformations Fail
Leadership & Managing People ResearchResults from a study of 1,350 companies. -
Disruptive Change: When Trying Harder Is Part of the Problem
Strategy & Execution Magazine ArticleWhen a company faces a major disruption in its markets, managers' perceptions of the disruption influence how they respond to it. If, for instance, they... -
The Drone Economy
Technology & Operations Big IdeaAt breakneck speed, drones have moved from expensive military technology to toys for tech enthusiasts and now to tools for business. Within the year,... -
The Future of Contactless Commerce
Sales & Marketing Digital ArticleFrom "pay by face" to AI-enabled assistants, next-generation digital technologies will have a massive impact. -
Do You Know How Your Teams Get Work Done?
Leadership & Managing People Digital ArticleNew research suggests many managers don't - but machine learning can help close the gap. -
Coding Isn’t a Necessary Leadership Skill — But Digital Literacy Is
Digital transformation Digital ArticleHow non-technical leaders can become great collaborators.
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L'ORÉAL: THE BEAUTY OF SUPPLY CHAIN DIGITALIZATION
Strategy & Execution Case Study11.95View Details L'Oréal, the world leader in beauty products, began to rethink its vision for the industry. The world was on the cusp of a digital future full of possibilities.... -
Burberry's Digital Strategy
Strategy & Execution Case Study11.95View Details The case analyses how Burberry developed and executed a strategy centered on millennial consumers, British appeal and distinctive digital capabilities,... -
Japan's Sharp Corporation: Aiming to Boost Its Competitive Edge (A)
Strategy & Execution Case Study11.95View Details Case A is set in 2010. Shinji Tanaka is a senior economist at Kyoto Heritage Foundation, a Japanese think tank, and he wondered if Sharp's new manufacturing... -
Kino Biotech and Kinofy: Shifting from "I" To "We"
Innovation & Entrepreneurship Case Study11.95View Details Set in early 2021, this case is about Kino Biotech, a Singapore-based company producing health and beauty products, most notably its flagship brand, Kinohimitsu.... -
The Atavist: Reinventing the Book
Innovation & Entrepreneurship Case Study11.95View Details Atavist, a start-up founded by journalists, publishes enhanced ebook singles as well as the software to create enhanced ebooks. The company is currently... -
Qualcomm and Intel: Evolving Strategies in the Mobile Chipset Industry in 2014
Technology & Operations Case Study11.95View Details This case discusses the evolving strategies in the mobile chipset industry in 2014, focusing on Qualcomm, the dominant technology company in the mobile... -
IBM Transforming, 2012-2016: Ginni Rometty Steers Watson
Leadership & Managing People Case Study11.95View Details To transform IBM for the next technology wave, Ginni Rometty, who became CEO in 2012, led divestment of declining businesses, made acquisitions in digital... -
Bus Uncle Chatbot - Creating a Successful Digital Business (A)
Strategy & Execution Case Study11.95View Details This case study is set in September 2016 to April 2021. It describes how Abhilash Murthy used the Digital Product Management (DPM) framework to create... -
The AI-Savvy Leader: Nine Ways to Take Back Control and Make AI Work
Management Book32.00View Details Leaders, don't let AI get the best of you. The AI transformation is underway, but where are the leaders who will ensure their companies implement AI successfully... -
ACTonline: ACTDirect's Electronic Banking System
Technology & Operations Case Study11.95View Details In the 1980s, Australian Capital Territory Banking Corp. Ltd. (later known as "ACTDirect") identified the need to develop information systems to enhance... -
Midea: The digital transformation of a home appliances giant
Management Case Study11.95View Details Over the past decade, Asian companies have been launching accelerated and wide-ranging digital transformation initiatives. This has enabled some of them... -
Play@Work at Yonyou: A Warm Cultural Empowerment Tool
Organizational Development Case Study11.95View Details Play@Work is an online system that allows employees to award honorary 'medals' to subordinates, superiors and colleagues for actions that reinforce the... -
Electronic Arts in 1995
Strategy & Execution Case Study11.95View Details Discusses the strategic challenges facing Electronic Arts in 1995 as they try to maintain their leading position in the video game industry. Addresses... -
Innovation @ ENEL: From Monopoly Power to Open Power
Technology & Operations Case Study11.95View Details Enel is an innovative Italian energy utility that is undergoing rapid change. Technically the company has enthusiastically embraced renewable energy under... -
Bus Uncle Chatbot - Creating a Successful Digital Business (C)
Strategy & Execution Case Study5.00View Details Case Supplement for Case SMU948 -
Polycom, Inc.: Visualizing Culture
Organizational Development Case Study11.95View Details Polycom is a rapidly growing maker of video conferencing and teleconferencing equipment. Management is attempting to use "natural work groups" as an organizing... -
HBR's 10 Must Reads 2017: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "What Is Disruptive Innovation?")
24.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
Towards a Net Zero Future: The Digital Transformation of Johnson Controls for Sustainability
Management Case Study11.95View Details As the world became increasingly urbanized, the contribution of buildings to climate change had increased dramatically. As of early 2022, the built environment... -
g&m: Digital Transformation of an Insurance Agency
Technology & Operations Case Study11.95View Details Analysts have often compared Digital Transformation to an iceberg and a company embarking on it to a ship trying to manoeuvre the iceberg. Some facets...
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HBS Professor Linda Hill Says Leaders Must Engage with Emotions as Never Before
Global Business Digital ArticleSkills leaders need today from the professor who wrote the book on leadership. -
How B2B Businesses Can Get Omnichannel Sales Right
Strategy & Execution Digital ArticleBuyers expect the same level of service and flexibility as when they shop in their personal lives. -
Are You Ready for the Quantum Computing Revolution?
Technology & Operations Digital ArticleStudies predict it will be a multibillion-dollar industry by the end of the decade. - SPONSORED CONTENT FROM PHILIPS
The Journey toward Insights at Scale for Health Care Providers
Technology and analytics ResearchBriefing Paper Sponsored By Philips -
AI Won’t Replace Humans — But Humans With AI Will Replace Humans Without AI
Business and society Digital ArticleThe first step business leaders must take is to experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees. -
When AI Becomes an Everyday Technology
Technology & Operations Digital ArticleThe key challenge for companies will be deciding how to use it. -
L'ORÉAL: THE BEAUTY OF SUPPLY CHAIN DIGITALIZATION
Strategy & Execution Case Study11.95View Details L'Oréal, the world leader in beauty products, began to rethink its vision for the industry. The world was on the cusp of a digital future full of possibilities.... -
How New Technologies Push Us Toward the Past
Finance & Accounting Digital ArticleThe future looks more Waltons than Jetsons. -
Burberry's Digital Strategy
Strategy & Execution Case Study11.95View Details The case analyses how Burberry developed and executed a strategy centered on millennial consumers, British appeal and distinctive digital capabilities,...
