The idea that global companies can do good and do well at the “bottom of the pyramid”—that is, among the poor populations of developing countries—has generated excitement among corporations, governments, and NGOs in recent years. But most of the resulting initiatives by multinationals have missed the very poor, the 2 billion people in places like Haiti and Bangladesh who live on less than two dollars a day and have been virtually ignored by the corporate world and cut off from the global marketplace. The multinationals seem not to have noticed the examples of Telenor and Digicel, innovative mobile phone companies that have found opportunities to earn profits and simultaneously improve local economic landscapes by serving the very poor.
Even the Poorest Can Be a Thriving Market
The idea that global companies can do good and do well at the “bottom of the pyramid”—that is, among the poor populations of developing countries—has generated excitement among corporations, governments, and NGOs in recent years. But most of the resulting initiatives by multinationals have missed the very poor, the 2 billion people in places like […]
Summary.
Reprint: F0805G
Though many multinationals see little business potential in serving the poorest people in developing countries, two innovative mobile phone companies are making profits and improving local economic conditions by doing exactly that.
A version of this article appeared in the May 2008 issue of Harvard Business Review.