How do you handle giving unfavorable feedback to someone who will surely take it badly – and I mean really badly? Think: shouting, tears, defensiveness, accusations, personal attacks, revising history, twisting words — pick your nightmare.
How to Give Feedback to Someone Who Gets Crazy Defensive
Stick to the facts.
August 12, 2015
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How to Deal with Difficult People
Work would be so easy if it weren’t for other people! These articles will help you handle those tough personalities.
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New!
HBR Learning
HBR Learning
Difficult Interactions Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to resolve those inevitable workplace conflicts.