It management

Before you buy that fancy new tool, know whether you'll actually use it.

Buyers expect the same level of service and flexibility as when they shop in their personal lives.

Brands are not just names slapped on products by the marketing department; they embody the value those products have for your customers. That may be more true for high-tech products than it is for soap.

Four steps for streamlining and scaling your systems.

Recently, I asked some business executives for their top three IT wishes. Across the board, their responses echoed a common plea: “I wish IT projects would come in on time and on budget.” Funny thing is – this very reasonable sounding request is actually quite unreasonable. You see, we are no longer simply automating existing […]

This debate isn't going away any time soon.

In the rush to build Internet businesses, many executives mistakenly concentrate all their attention on attracting customers rather than retaining them....

Start by having a clear sense of its goals.

Studies of corporate performance reveal a growing link between certain kinds of technology investments and intensifying competitiveness.

In case any of us doubted it, our frustrations with IT — and IT’s frustrations with the business — are alive and well. We recently posted a slideshow, 8 Things Executives Hate About I.T. based on the core principles in my book. The intent of all of this is, as the book’s subtitle reiterates, “to […]

Are you a customer or partner of IT? If you answered “customer,” guess again. IT only has one customer — and that is the customer who buys the company’s products and services. Serving this customer requires an effective IT-business partnership. As a wise old client of mine articulately states, “IT should be of service, but […]

Most executives think they’re security conscious—they change their passwords and shred important documents and so forth. But what rarely crosses their minds, says espionage expert H. Keith Melton, is that cloak-and-dagger types really are after their valuables. Just because you’re not paranoid, he observes, doesn’t mean they’re not following you. Melton, the author of Ultimate […]

In the continuing quest for business growth, many CEOs are turning to their CIOs and IT organizations because technology is absolutely essential to two...

HBR's editors searched for the best new ideas related to the practice of management and came up with a collection that is as diverse as it is provocative....

Over the last decade a new technology has begun to take hold in American business, one so new that its significance is still difficult to evaluate. While many aspects of this technology are uncertain, it seems clear that it will move into the managerial scene rapidly, with definite and far-reaching impact on managerial organization. In […]

Three ways to help physicians avoid digital fatigue.

Sharing data could result in customized treatment plans.

The vice president of services of a large durables manufacturing company recently faced a dilemma. Her request for a stand-alone word processor to solve operating problems in her fastest-growing sales office had been denied. It had seemed a trivial request; yet having to do without the word processor would cause delays, and she thought that […]

How companies can turn themselves into high-reliability organizations

Algorithms are getting better at analyzing how tone, facial expression, and dozens of other verbal and non-verbal cues influence communication.

With 26 casinos in 13 U.S. states and $4.5 billion in revenue in 2003, Harrah's Entertainment Inc. was one of the leading brand names in the casino entertainment...

Los Grobo, a grain farming company based in Argentina, must decide whether to expand internationally to neighboring Paraguay and Uruguay. Los Grobo has...

Like other small shops based in Chongqing, China, Zongshen Industrial Group started by assembling motorcycles from "standard" parts. The quality of its...

An abstract is not available for this product.

NetApp had undertaken an award-winning overhaul and upgrading of its channel strategy design that accounted for 46 percent of North America sales in 2006....

Describes Jeff Miller's attempt to implement Geoffrey Moore's crossing the chasm ideas at enterprise software vendor, Documentum.

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Beyondsoft, a leading software outsourcing enterprises in China, began to make preparations for its overseas listing in 2004, including establishing a...

Provides a basic understanding of how securities markets work.

Supplement to case BAB372. Students tend to think they know what a business is - after all, they are avid consumers. This case helps them understand what...

Slingshot Technology Inc. (STI) is a privately held software start-up founded in 1995 focused on identifying emerging spaces in the IT services industry...

The development of the smart grid--the integration of traditional elements of energy transmission and delivery with information technology--heralds a...

Supplements the (A) case.

Supplement to W18796

Examines a hotel chain's attempt to use information technology to achieve market dominance and build customer loyalty during a period of global industry...

Reviews Tektronix's implementation of an Enterprise Resource Planning (ERP) solution in all three of its global business divisions. This case tells the...

This case describes the life and career of Donna Dubinsky, a high-ranking female executive and entrepreneur. Throughout her career, Dubinsky remained...

In this case, a senior business analyst at the online travel agency Trek-ation struggles with the decision of whether to pursue a potentially lucrative...

Provides a context for the evolution of information technology in business organizations, explains the emergence of information as an important resource...

In July 2012, the cofounders of CloudFlare, a Silicon Valley startup that protects websites and accelerates their traffic, are considering the implications...

Before you buy that fancy new tool, know whether you'll actually use it.

Buyers expect the same level of service and flexibility as when they shop in their personal lives.

Brands are not just names slapped on products by the marketing department; they embody the value those products have for your customers. That may be more true for high-tech products than it is for soap.

Four steps for streamlining and scaling your systems.

With 26 casinos in 13 U.S. states and $4.5 billion in revenue in 2003, Harrah's Entertainment Inc. was one of the leading brand names in the casino entertainment...

Many serious medical errors result from violations of recognized standards of practice. Over time, even egregious violations of standards of practice...

Los Grobo, a grain farming company based in Argentina, must decide whether to expand internationally to neighboring Paraguay and Uruguay. Los Grobo has...

Recently, I asked some business executives for their top three IT wishes. Across the board, their responses echoed a common plea: “I wish IT projects would come in on time and on budget.” Funny thing is – this very reasonable sounding request is actually quite unreasonable. You see, we are no longer simply automating existing […]

Like other small shops based in Chongqing, China, Zongshen Industrial Group started by assembling motorcycles from "standard" parts. The quality of its...

An abstract is not available for this product.