Management

Many managers of service businesses are aware that the strategic management (by which I mean the total process of selecting and implementing a corporate strategy) of service businesses is different from that of manufacturing businesses. This article discusses how pure service businesses are different from product-oriented businesses and why they require different strategic thinking. A […]

If we could better track the value of human capital, employees would be better off.

Even during a pandemic, managers are expected to lead their teams and drive business results. But there's a dilemma: They must acknowledge that Covid-19...

Four questions to ask before you make a painful decision.

Asking questions is a uniquely powerful tool for unlocking value in organizations: It spurs learning and the exchange of ideas, it fuels innovation and...

Are you prepared?

In 1994, Continental Airlines was headed for a crash landing--it was quickly running out of customers and cash. Today, the airline is one of the great...

You've been ordered to reduce overhead by 10%, 20%, or even (wince) 30%. How do you do it? First, don't expect to reach your target with a single big...

When Alex Ferguson took over as manager of the English football team Manchester United, the club was in dire straits: It hadn't won a league title in...

Interviews with workers from around the world shed light on their hopes and concerns.

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It’s one of the hardest decisions a manager will ever have to make.

The results of the HBR World Leadership Survey found that change is indeed everywhere--regardless of country, culture, or corporation. But the idea of...

This article relates how the HR team at Juniper Networks answered top management's call for a renewed focus on values and culture as a differentiator....

You may have heard of "evidence-based medicine," the notion that medical decisions should be based on clinical research and evidence. What scares me about...

For organizations like GE, P&G, and Visa, management innovation is the secret to success. But what is management innovation? Why is it so important? And...

Don't just build your leadership muscle - find new muscles.

Multicultural teams offer a number of advantages to international firms, including deep knowledge of different product markets, culturally sensitive customer...

Five strategies for taking care of yourself so you can care for others.

Though they've been warned for decades about the dangers of overrelying on gut instinct and personal experience, managers keep failing to critically examine--much...