Mobile and wireless technology

Working product by product and country by country to develop the region’s digital economy

Note: This blog was co-authored with Justin Chakma, an undergraduate student at the University of Toronto. One of the notable differences between emerging markets and the developed world is the ubiquity of mobile phones in emerging markets. Citizens of poor countries already use mobile phones to make payments, transfer money, and otherwise fill in the […]

Welcome to the era of conversational commerce.

The last decade has seen a dramatic growth in the communication sector in India. Until the 1980s, a telephone was considered a luxury. There was a waiting list of 20 million. Thanks to the liberalization in government policy and the entry of private players, the situation has changed beyond recognition. Few wish to have a […]

It’s more complicated than simply implementing new technologies.

Smartphones should be a retailer’s best friend.

Something super-ish is more likely than a true WeChat equivalent.

Another thing for CIOs to worry about.

Consumers want intelligent, value-driven offers.

A brick-and-mortar retailer searches for a response to “showrooming.”

Today's always-on consumer is turning the traditional path to purchase on its head.

Four reasons.

As technology develops, what customers expect from their companies develops too. There was a time when companies could operate without corporate websites or email contacts; now websites are the centerpiece of marketing and branding. Yet we cannot forget that most small firms did not adopt owing websites immediately. Though acquisition cost was relatively high then, […]

Being cheaper and more convenient is no longer enough.

The cohort I like to call the "Re-Generation" began to take shape around 2008. Individuals at the formative ages of 11 to 13, those born after about 1995,...

Acquisitions were an important driver of Match’s growth.

It opens up a whole new world of digital marketing.

For marketers, one of the great opportunities presented by smartphone technology is the use of geolocation to offer consumers real-time discounts and incentives. Already companies such as the clothing retailer H&M and the gourmet grocery chain Central Market employ GPS and wireless triangulation to learn when a consumer is in the immediate vicinity of a […]

No company is immune to competition.

It was 2012 before they really started talking about mobile, according to their earnings calls.