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Operations and supply chain management

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Popular From the Store For You
  • Keep Your Eye on Process Improvement

    Operations and supply chain management Digital Article
    • Brad Power
    In my consulting and research I’ve seen many companies launch process improvement programs such as Total Quality Management, Business Reengineering, Lean, and Six Sigma. Many got significant benefits, including lower costs, faster time-to-market, and better customer experiences. But after one round of improvement, they gave up and let their organization get flabby again. Organizations, like […]
    • Save
    • Share
    • August 18, 2010
  • How to Sell Services More Profitably

    Finance and investing Magazine Article
    • Werner Reinartz
    • Wolfgang Ulaga
    Product companies often try to differentiate themselves by offering ancillary services. Many struggle to make money at it.
    • Save
    • Share
    • From the May 2008 Issue
  • Do We Celebrate the Wrong CEOs?

    Leadership Digital Article
    • Herminia Ibarra and Morten T. Hansen
    If we asked you to make a list of the top 50 performing CEOs in the world, who would you name? Jeffrey Immelt? Jamie Dimon? Carols Ghosn? They’re on your list? They shouldn’t be. What about Bart Becht? John Martin? John Lau? Not on your list? They should be. Becht, of Reckitt-Benckiser, Martin, of Gilead […]
    • Save
    • Share
    • December 14, 2009
  • Raising Haier

    Organizational Development Magazine Article
    • Zhang Ruimin
    Zhang Ruimin's leadership of the renowned Haier Group began before the Chinese company even carried that name. More than 20 years ago, Zhang was appointed...
    • Save
    • Share
    • Buy Copies
    • From the February 2007 Issue
  • Getting Control of Just-in-Time

    Operations strategy Magazine Article
    • Uday Karmarkar
    Like all good revolutions, just-in-time manufacturing is producing revolutionaries who don’t know when to stop. It is also producing over reactions from people determined to make them stop. Consider the curiously vexed debate about how to get materials to, and work in process through, the shop floor. Pick up virtually any manufacturing magazine these days […]
    • Save
    • Share
    • From the September–October 1989 Issue
  • Understanding Unhappy Patients Makes Hospitals Better for Everyone

    Operations and supply chain management Research
    • Senem Guney
    • Zach Childers
    • Thomas H. Lee
    The “Anna Karenina Principle” can help health care providers identify — and fix — problems they didn’t know they had.
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    • April 02, 2021
  • Balancing Virtual and In-Person Health Care

    Global Business Digital Article
    • Adam Licurse
    • Kelly Fanning
    • Karl Laskowski
    • Adam Landman
    What should hybrid care look like once the pandemic is over?
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    • November 17, 2020
  • To Change Employee or Customer Behavior, Start Small

    Operations and supply chain management Digital Article
    • John Beshears
    • Francesca Gino
    Tips from Google and behavioral economics.
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    • September 19, 2014
  • Making Money Through Marketing

    Marketing Magazine Article
    • Benson P. Shapiro
    The author of this article says he would be the last one to argue that the approach described here is a complete view of marketing. Then again, he is convinced that the approach enables marketers to achieve three important objectives. First, it enables them to identify the markets in which their companies have the best […]
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    • From the July 1979 Issue
  • Raising Wages Is the Right Thing to Do, and Doesn’t Have to Be Bad for Your Bottom Line

    Human resource management Digital Article
    • Zeynep Ton
    CEOs, take note.
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    • April 18, 2019
  • It’s Manufacturing’s Turn for Special Treatment

    Economics Digital Article
    • Gary P. Pisano
    Following up on his pledge to provide greater support for manufacturing in his State of the Union address, President Obama has announced a proposal to cut the effective tax rate for manufacturers to 25%. A number of economists howled against this so-called “industrial policy” and criticized the president’s singling out manufacturing for “special treatment” — […]
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    • March 05, 2012
  • How to Make an AI Project More Likely to Succeed

    Technology & Operations Digital Article
    • Greg Satell
    Start by having a clear sense of its goals.
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    • Buy Copies
    • July 19, 2018
  • How to Prioritize Your Innovation Budget

    Innovation Digital Article
    • Brad Power
    • Steve Stanton
    Spend on tomorrow’s opportunities, not just today’s needs.
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    • September 24, 2014
  • Overcoming the Disruption of Process Change

    Organizational Development Digital Article
    • Brad Power
    It's against human nature to react favorably to the disruption of process change. Continuous improvement means continuous change, and change takes people...
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    • February 21, 2011
  • The 5 Kinds of Blockchain Projects (and Which to Watch Out For)

    Technology and analytics Digital Article
    • David Furlonger
    • Christophe Uzureau
    Starting one because of FOMO is never a good idea.
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    • October 21, 2019
  • Crime and Management: An Interview with New York City Police Commissioner Lee P. Brown

    Government Magazine Article
    • Alan M. Webber
    As commissioner of the New York City Police Department, Lee P. Brown faces two enormous challenges. The first is crime. In 1989 in New York City, 712,419 crimes were reported, including 1,905 murders, 93,377 robberies, and 3,254 rapes. As Brown is quick to point out, the situation has grown so severe that people in cities […]
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    • From the May–June 1991 Issue
  • 4 Steps to Growth During a Recession

    Recessions Digital Article
    • Michael Roberto
    Can companies actually grow stronger during a recession? What can they do to capitalize on the problems that their rivals encounter during tough economic times? Suppose you have a sturdy balance sheet, low debt, and plentiful amounts of cash. How can you employ these strengths to take on rivals who have been weakened considerably? I’m […]
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    • April 08, 2008
  • Innovate at Your Own Risk: Deborah Wince-Smith on Competitiveness

    Emerging markets Magazine Article
    • Gardiner Morse
    The U.S. may be the world’s leading innovator, but it won’t be for long if investors, regulators, and the legal establishment continue to penalize companies for risk taking, says Deborah Wince-Smith, president of the Council on Competitiveness. Recently, the council’s National Innovation Initiative, a leadership network of CEOs and university presidents, released a report in […]
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    • From the May 2005 Issue
  • How to Set Up an Efficient Covid-19 Vaccination Site

    Operations and supply chain management Digital Article
    • Lucy Xenophon
    A look at the lean management strategies adopted by New York’s Mount Sinai Morningside Hospital.
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    • March 12, 2021
  • Coupling Strategy to Operating Plans

    Operations strategy Magazine Article
    • John M. Hobbs
    • Donald F. Heany
    In recent years a growing number of companies have expended considerable amounts of time and money to develop strategic planning skills in their profit centers and at higher organizational levels. We applaud this effort, but as we stand back and observe large and small companies alike apply this new talent and expertise, we are struck […]
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    • From the May 1977 Issue
  • Inspiral: A Contrast in Operations Strategies

    Technology & Operations Case Study
    • Alejandro Hernandez De La Lanza
    • Jan A. Van Mieghem
    11.95
    View Details
    One of the first local manufacturers of screw caps in Chile, INESA expanded rapidly in the region. By 2015, the company had achieved almost 55% market...
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    • November 21, 2021
  • Bayonne Packaging, Inc.

    Technology & Operations Case Study
    • Roy D. Shapiro
    • Paul E. Morrison
    8.95
    View Details
    A printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages,...
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    • Share
    • April 13, 2012
  • The U.S. Home Improvement Sector in 2020

    Technology & Operations Case Study
    • Jose Luis Alvarez
    • David Lane
    11.95
    View Details
    Provides an overview of the U.S. home improvement sector in 2020, reviewing sources of growth in the decade ending in 2020, with special attention to...
    • Save
    • Share
    • March 02, 2021
  • Skutis: Negotiating Production in China

    Global Business Case Study
    • Stephen Grainger
    11.95
    View Details
    In August 2015, a law student in Singapore came up with the idea for his first scooter when he needed a simple and economical mode of transport to get...
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    • May 01, 2018
  • Global Knowledge Management at Danone (B)

    Leadership & Managing People Case Study
    • Amy C. Edmondson
    • Ruth Dittrich
    • Daniela Beyersdorfer
    5.00
    View Details
    The (B) case gives an update on the development of knowledge management at Danone two years after the (A) case: The Networking Attitude spread throughout...
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    • May 27, 2011
  • Harrah's Entertainment Inc.: Real-Time CRM in a Service Supply Chain

    Technology & Operations Case Study
    • Hau Lee
    • Seungjin Whang
    • Kamram Ahsan
    • Earl Gordon
    • Amir Faragalla
    • Asha Jain
    • Abid Mohsin
    • Shi Guangyu
    • Guangyu Shi
    11.95
    View Details
    With 26 casinos in 13 U.S. states and $4.5 billion in revenue in 2003, Harrah's Entertainment Inc. was one of the leading brand names in the casino entertainment...
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    • May 08, 2006
  • Los Grobo

    Technology & Operations Case Study
    • Andrew McAfee
    • Alexandra De Royere
    11.95
    View Details
    Los Grobo, a grain farming company based in Argentina, must decide whether to expand internationally to neighboring Paraguay and Uruguay. Los Grobo has...
    • Save
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    • December 13, 2005
  • From Imitation to Innovation: Zongshen Industrial Group (Abridged)

    Management Case Study
    • Willy Shih
    • Nancy Hua Dai
    11.95
    View Details
    Like other small shops based in Chongqing, China, Zongshen Industrial Group started by assembling motorcycles from "standard" parts. The quality of its...
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    • November 17, 2023
  • Root Capital and the Efficient Impact Frontier

    Innovation & Entrepreneurship Case Study
    • Shawn Cole
    • Caitlin Lindsay Reimers Brumme
    11.95
    View Details
    In 2015 Root Capital, a pioneer in the impact investing space, began to explore how to more systematically integrate impact and financial management....
    • Save
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    • February 21, 2018
  • Loctite Corp.: Industrial Products Group

    Sales & Marketing Case Study
    • John A. Quelch
    11.95
    View Details
    A new product introduction strategy covering all elements of the marketing mix must be planned for equipment designed to dispense industrial adhesives....
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    • December 01, 1980
  • Too Long for Comfort: Tackling Consultation Wait Time at a Hospital Emergency Department

    Leadership & Managing People Case Study
    • Marcus Teck Meng Ang
    • Arthur Ruey Heng Hu
    • Sean Shao Wei Lam
    11.95
    View Details
    In early 2019, Alan Jay, an executive in the Quality, Safety and Risk Management (QSRM) department of Gloria Hospital, a full-service hospital that specialised...
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    • August 20, 2020
  • Delta Airlines and the Trainer Refinery

    Strategy & Execution Case Study
    • Andrew Inkpen
    • Michael Moffett
    11.95
    View Details
    In April 2012, Delta Airlines was evaluating the potential purchase of the Trainer Refinery in Philadelphia. Delta had been seriously negotiating and...
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    • February 18, 2013
  • Better Place: The Electric Vehicle Renaissance

    Leadership & Managing People Case Study
    • Karan Girotra
    • Prash Pokala
    • Disha Gupta
    • Serguei Netessine
    11.95
    View Details
    This case describes the innovative business model of Better Place Inc., an electric vehicle company. The key challenges in operating the business model...
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    • March 29, 2011
  • Faurecia Digital Transformation (C)

    Technology & Operations Case Study
    • Carlos Cordon
    • Amit Kumar Singh
    • Yanik Cantieni
    • Marco Amici
    5.00
    View Details
    The case covers real time experiences of the people involved in digital transformation, capture the lessons learned and explain how Faurecia was able...
    • Save
    • Share
    • April 04, 2019
  • Crocs (A): Revolutionizing an Industry's Supply Chain Model for Competitive Advantage

    Strategy & Execution Case Study
    • Michael Marks
    • Chuck Holloway
    • Hau Lee
    • David W. Hoyt
    • Amanda Silverman
    11.95
    View Details
    This case discusses the astounding growth of Crocs, Inc., a manufacturer of plastic shoes, from 2003 through early 2007. Much of the company's growth...
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    • June 18, 2007
  • FoldRite Furniture Company: Planning to Meet a Surge in Demand (Brief Case)

    Technology & Operations Case Study
    • Afarin Bellisario
    • Steven C. Wheelwright
    8.95
    View Details
    Demand for folding and stackable chairs and tables at FoldRite Furniture Co. is unexpectedly strong. The company spent the previous two years improving...
    • Save
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    • June 18, 2010
  • Airbus A380--Turbulence Ahead

    Leadership & Managing People Case Study
    • Ananth Raman
    • William Schmidt
    • Vishal Gaur
    11.95
    View Details
    Multiple delays of the Airbus A380 have shocked analysts and investors alike. What are the causes of these delays and how should investors respond to...
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    • Share
    • October 16, 2008
  • Ricoh Company, Ltd.

    Technology & Operations Case Study
    • Robert G. Eccles
    • Amy C. Edmondson
    • Marco Iansiti
    • Akiko Kanno
    11.95
    View Details
    Ricoh, the Japanese copier manufacturer, is committed to reducing its environmental impact to one-eighth of its 2000 levels by 2050. It has already introduced...
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    • Share
    • February 17, 2010
  • L'ORÉAL: THE BEAUTY OF SUPPLY CHAIN DIGITALIZATION

    Strategy & Execution Case Study
    • Richard Markoff
    • Ralf W. Seifert
    11.95
    View Details
    L'Oréal, the world leader in beauty products, began to rethink its vision for the industry. The world was on the cusp of a digital future full of possibilities....
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    • December 08, 2021
  • Capital Markets or Alms ? An Emerging Paradigm Shift in Disaster Funding

    Finance & Accounting Case Study
    • Ramina Samii
    • Luk Van Wassenhove
    11.95
    View Details
    The case narrates the process of testing the concept of weather derivatives in developing countries. It describes why the World Food Programme chose Ethiopia...
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    • October 31, 2006
  • Get Ready for the Next Supply Disruption

    Management Digital Article
    • M. Johnny Rungtusanatham
    Many companies were unprepared for the supply chain disruptions triggered by the COVID-19 pandemic, even though the threat of a global pandemic had been...
    • Save
    • Share
    • November 06, 2022
  • Keep Your Eye on Process Improvement

    Operations and supply chain management Digital Article
    • Brad Power
    In my consulting and research I’ve seen many companies launch process improvement programs such as Total Quality Management, Business Reengineering, Lean, and Six Sigma. Many got significant benefits, including lower costs, faster time-to-market, and better customer experiences. But after one round of improvement, they gave up and let their organization get flabby again. Organizations, like […]
    • Save
    • Share
    • August 18, 2010
  • How to Sell Services More Profitably

    Finance and investing Magazine Article
    • Werner Reinartz
    • Wolfgang Ulaga
    Product companies often try to differentiate themselves by offering ancillary services. Many struggle to make money at it.
    • Save
    • Share
    • From the May 2008 Issue
  • Inspiral: A Contrast in Operations Strategies

    Technology & Operations Case Study
    • Alejandro Hernandez De La Lanza
    • Jan A. Van Mieghem
    11.95
    View Details
    One of the first local manufacturers of screw caps in Chile, INESA expanded rapidly in the region. By 2015, the company had achieved almost 55% market...
    • Save
    • Share
    • November 21, 2021
  • Bayonne Packaging, Inc.

    Technology & Operations Case Study
    • Roy D. Shapiro
    • Paul E. Morrison
    8.95
    View Details
    A printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages,...
    • Save
    • Share
    • April 13, 2012
  • The U.S. Home Improvement Sector in 2020

    Technology & Operations Case Study
    • Jose Luis Alvarez
    • David Lane
    11.95
    View Details
    Provides an overview of the U.S. home improvement sector in 2020, reviewing sources of growth in the decade ending in 2020, with special attention to...
    • Save
    • Share
    • March 02, 2021
  • Do We Celebrate the Wrong CEOs?

    Leadership Digital Article
    • Herminia Ibarra and Morten T. Hansen
    If we asked you to make a list of the top 50 performing CEOs in the world, who would you name? Jeffrey Immelt? Jamie Dimon? Carols Ghosn? They’re on your list? They shouldn’t be. What about Bart Becht? John Martin? John Lau? Not on your list? They should be. Becht, of Reckitt-Benckiser, Martin, of Gilead […]
    • Save
    • Share
    • December 14, 2009
  • Raising Haier

    Organizational Development Magazine Article
    • Zhang Ruimin
    Zhang Ruimin's leadership of the renowned Haier Group began before the Chinese company even carried that name. More than 20 years ago, Zhang was appointed...
    • Save
    • Share
    • Buy Copies
    • From the February 2007 Issue
  • From "Silicon Island" to "Biopolis of Asia": Innovation Policy and Shifting Competitive Strategy in Singapore

    Strategy & Execution Digital Article
    • Govindan Parayil
    Analyzes the multiple innovation trajectories and changes in competitive strategy in Singapore as it evolves from an industrial economy to a knowledge-based...
    • Save
    • Share
    • February 01, 2005
  • Getting Control of Just-in-Time

    Operations strategy Magazine Article
    • Uday Karmarkar
    Like all good revolutions, just-in-time manufacturing is producing revolutionaries who don’t know when to stop. It is also producing over reactions from people determined to make them stop. Consider the curiously vexed debate about how to get materials to, and work in process through, the shop floor. Pick up virtually any manufacturing magazine these days […]
    • Save
    • Share
    • From the September–October 1989 Issue

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