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Companies Need to Prove They Can Be Trusted with Technology
Global Business Digital ArticleConsumers have lost confidence in tech - and the companies who develop it. Here's how organizations can restore digital trust. -
Protecting Customers' Privacy Requires More than Anonymizing Their Data
Technology & Operations Digital ArticleStatistical techniques can help marketers while keeping consumer data safe. -
Have Your Privacy Policies Kept Up with Your Digital Transformation?
Technology & Operations Digital ArticleThe pandemic has rapidly transformed many companies' business models. -
What's Your Gen AI Strategy?
Management Digital ArticleThis issue's spotlight explores the intersection of people and technology in the workplace, looking specifically at robots, brain wearables, and human-like... -
What Was Privacy?
Organizational Development Magazine ArticleWhy is that question in the past tense? Because individuals can no longer feel confident that the details of their lives - from identifying numbers to... -
Understanding Your NDA (and When It Can Be Broken)
Global Business Digital ArticleNon-disclosure agreements that restrict your ability to report misconduct to the government are illegal in the U.S. -
OkCupid's Co-Founder Probably Wouldn't Agree to the Experiments OkCupid Runs on Its Users
Technology & Operations Digital ArticleYou may have heard that OkCupid sometimes lied about potential matches' algorithmic compatibility for the sake of understanding its users. You may have... -
How to Create a Worker Safety Hotline That Really Works
Sexual harassment Digital ArticleFour research-backed recommendations. -
Preparing for a Pandemic
Leadership & Managing People Magazine ArticleThis month, all of Harvard Business Review's Forethought contributions address avian influenza, its potential to become a pandemic, and the red flags... -
Do You Care About Privacy as Much as Your Customers Do?
Technology & Operations Digital ArticleIf you don't protect your users' data, they'll find a company who will. -
3 Strategies to Earn Consumer Trust in Email Marketing
Sales & Marketing Digital ArticlePeople prefer a personalized message - but are also skeptical of how companies use their data. Here's how to thread the needle. -
Google's AI Assistant Is a Reminder that Privacy and Security Are Not the Same
Technology & Operations Digital ArticleThere are often tradeoffs between the two. -
The Sweet Spot Between Privacy and Transparency
Ethan Bernstein, assistant professor at Harvard Business School, on how to boost productivity within an open work environment. -
The Transparency Trap
Organizational Development Magazine ArticleTo promote accountability, productivity, and shared learning, many organizations create open work environments and gather reams of data on how individuals... -
Stop Screening Job Candidates' Social Media
Organizational Development Magazine ArticleStick to evidence-based recruiting. -
Data Privacy Rules Are Changing. How Can Marketers Keep Up?
Technology & Operations Digital ArticleAnalytics and automation technologies make it easier than you might expect. -
Where Automated Job Interviews Fall Short
Leadership & Managing People Digital ArticleResearch shows that these systems are often discriminatory, alienating, and deeply stressful for job seekers. -
Bring Human Values to AI
Business ethics Magazine ArticleSpeed and efficiency used to be the priority. Now issues such as safety and privacy matter too. -
How to Monitor Your Employees — While Respecting Their Privacy
Business ethics Digital ArticleFirst, ask yourself whether it’s really necessary. -
New Laws on Data Privacy and Security Are Coming. Is Your Company Ready?
Cybersecurity and digital privacy Digital ArticleThe consequences of weak security are about to go way beyond bad PR.
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Algorithmic Bias in Marketing
Sales & Marketing Case Study8.95View Details This note focuses on algorithmic bias in marketing. First, it presents a variety of marketing examples in which algorithmic bias may occur. The examples... -
Ubiquitous Surveillance (A)
Organizational Development Case Study11.95View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
BlueOrchard Finance: Connecting Microfinance to Capital Markets: Sequel
Finance & Accounting Case Study5.00View Details Microfinance is a field that has received increasing attention over the years in the development community. It consists of the delivery of financial services... -
Sidewalk Labs: Privacy in a City Built from the Internet Up
Innovation & Entrepreneurship Case Study11.95View Details By the time Dan Doctoroff, CEO of Sidewalk Labs, began hosting a Reddit "Ask Me Anything" session in January 2018, he had only nine months remaining to... -
ChoicePoint Inc. and the Personal Data Industry
Technology & Operations Case Study11.95View Details In 2005, Derek V. Smith, CEO of ChoicePoint, Inc., a leader in the personal data industry, was facing some difficult strategic challenges. Under his watch,... -
The Battle Over the Clinton Health Care Proposal
Leadership & Managing People Case Study11.95View Details This case provides a succinct account of the high profile failure of the Clinton Administration's initiative to reorganize the US health care and health... -
Molson Canada: Social Media Marketing
Sales & Marketing Case Study11.95View Details This case describes Molson's experiment with social media for creating brand awareness. It illustrates issues involved in social media marketing. Molson... -
ANDA: Transforming El Salvador's Water Company
Strategy & Execution Case Study11.95View Details In 1998, most officials in El Salvador recognize that the water infrastructure and the institutions responsible for managing that infrastructure are in... -
The UK National Identity Card
Leadership & Managing People Case Study11.95View Details During the period 2002-2010 the UK government of the time attempted to relate the rights and entitlements of citizenship with a standard identifier for... -
Ethics at the Frontier
Global Business Case Study8.95View Details Today's society is characterized by a rapid state of change, and technological innovation plays a significant part in that. So how should one approach... -
Yahoo! and Customer Privacy (A)
Global Business Case Study11.95View Details This case explores the larger context of competition among Internet companies for market share globally, especially in the emerging Chinese economy, as... -
Facebook: Hard Questions (A)
Leadership & Managing People Case Study11.95View Details In April 2018, Facebook co-founder and CEO Mark Zuckerberg was called to Capitol Hill to be the star witness at congressional hearings intended to examine... -
Facebook: Hard Questions (B)
Leadership & Managing People Case Study5.00View Details In April 2018, Facebook co-founder and CEO Mark Zuckerberg was called to Capitol Hill to be the star witness at congressional hearings intended to examine... -
eRecon Software Development at Hospital Corporation of America
Leadership & Managing People Case Study11.95View Details On July 28, 2014, the eRecon technical team at Physician Services Group in Hospital Corporation of America, gathered in the main conference room just... -
A Tale of Two Managers
Leadership & Managing People Case Study11.95View Details This short case is intended as a vehicle instructors can use to introduce cases to a management or leadership class and to start a discussion about what... -
The Battle Over the Clinton Health Care Proposal (Sequel)
Leadership & Managing People Case Study5.00View Details This case provides a succinct account of the high profile failure of the Clinton Administration's initiative to reorganize the US health care and health... -
ChoicePoint (A)
Strategy & Execution Case Study11.95View Details The CEO of ChoicePoint, a leading company in the rapidly growing U.S. personal data industry, must reexamine the company's business model after a serious... -
Avalon Information Services, Inc.
Sales & Marketing Case Study11.95View Details The Privacy Review Committee of Avalon Information Services must decide how to deal with concerns voiced by its retail supermarket customers about the... -
Policy Violations on Gender Transition?
Leadership & Managing People Case Study11.95View Details RJ Tuckerton, a graduate student, claimed in October 2019 that the student's privacy and other university rights were violated when a faculty member "outed"...
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Companies Need to Prove They Can Be Trusted with Technology
Global Business Digital ArticleConsumers have lost confidence in tech - and the companies who develop it. Here's how organizations can restore digital trust. -
Algorithmic Bias in Marketing
Sales & Marketing Case Study8.95View Details This note focuses on algorithmic bias in marketing. First, it presents a variety of marketing examples in which algorithmic bias may occur. The examples... -
The Value of Protecting Privacy
Technology & Operations Digital ArticleNew technologies arrive at a blistering pace and existing technologies become more ubiquitous by the day. Technology is so deeply embedded in daily lives... -
Harvard Business Review, March/April 2024
Management Magazine Issue19.95View Details Harvard Business Review publishes new and authoritative ideas for improving the practice of management. Written by leading business thinkers and executives,... -
Protecting Customers' Privacy Requires More than Anonymizing Their Data
Technology & Operations Digital ArticleStatistical techniques can help marketers while keeping consumer data safe. -
Ubiquitous Surveillance (A)
Organizational Development Case Study11.95View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
BlueOrchard Finance: Connecting Microfinance to Capital Markets: Sequel
Finance & Accounting Case Study5.00View Details Microfinance is a field that has received increasing attention over the years in the development community. It consists of the delivery of financial services... -
6. "Conclusions Executives Should Come To" from Ethical Machines: Your Concise Guide to Totally Unbiased, Transparent, and Respectful AI
Management Book Chapter8.95View Details Already, many companies suffered real damage when their algorithms led to discriminatory, privacy-invading, and even deadly outcomes. In this environment,... -
Sidewalk Labs: Privacy in a City Built from the Internet Up
Innovation & Entrepreneurship Case Study11.95View Details By the time Dan Doctoroff, CEO of Sidewalk Labs, began hosting a Reddit "Ask Me Anything" session in January 2018, he had only nine months remaining to...
