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Creating a Culture of Quality
Organizational culture Magazine ArticleFinancial incentives don’t reduce errors. Employees must be passionate about eliminating mistakes. -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
Selection Bias and the Perils of Benchmarking
Strategy & Execution Magazine ArticleTo find the secrets of business success, what could be more natural than studying successful businesses? In fact, nothing could be more dangerous, warns... -
Trial-By-Fire Transformation: An Interview with Globe Metallurgical's Arden C. Sims
Leadership & Managing People Magazine ArticleGlobe Metallurgical Inc., a $115 million supplier for specialty metals, is best known as the first small company to win the Baldrige Award in 1988. But... -
Benchmarking Your Staff
Organizational Development Magazine ArticleHere's how you can decide on the right size and composition of your corporate staff. -
Reign of Zero Tolerance (HBR Case Study and Commentary)
Organizational Development Magazine ArticleSimon Pemberton, a materials chemist at Applied Devices, is escorted by security guards to the company parking lot, where an HR manager tells him he's... -
Manage Your Human Sigma
Organizational Development Magazine ArticleIf sales and service organizations are to improve, they must learn to measure and manage the quality of the employee-customer encounter. Quality improvement... -
How One Hospital Improved Patient Handoffs for the Long Term
Organizational Development Digital ArticleA six-step process helped them engage staff and sustain change. -
Crafting the Luxury Experience
Communication VideoRobert Chavez, CEO of Hermes US, explains why employee engagement and an online presence are key. -
A Better Way to Onboard AI
Technology & Operations Magazine ArticleIn a 2018 Workforce Institute survey of 3,000 managers across eight industrialized nations, the majority of respondents described artificial intelligence... -
Health Care Needs Real Competition
Organizational Development Magazine ArticleThe U.S. health care system is inefficient, unreliable, and crushingly expensive. There is no shortage of proposed solutions, but central to the best... -
The Employer-Led Health Care Revolution
Public-private partnerships Magazine ArticleMedical outcomes in Portland are improving dramatically—and Intel spearheaded the transformation. -
Relentless Idealism for Tough Times
Leadership & Managing People Magazine ArticleIn 1971, when Alice Waters founded Chez Panisse in Berkeley, California, chefs at even the highest-end restaurants were still using frozen meat and produce.... -
Lessons from the U.S. Navy on Building a Culture of Learning
Organizational Development Digital ArticleIn 2018, the secretary of defense directed the Navy to increase the number of available F/A-18s from 260 to 341 jets within one year. Here's how they... -
The CEO of Canada Goose on Creating a Homegrown Luxury Brand
Leadership & Managing People Magazine ArticleAfter working at his family's coat manufacturing company for a few years, the author realized that high-end coats made in Canada could become a luxury... -
Inside the Mind of the Chinese Consumer
Strategy & Execution Magazine ArticleFor the past three decades, the torrid pace of GDP growth in China has fascinated companies around the world. Western companies, in particular, have viewed... -
Fixing Health Care from the Inside, Today
Technology & Operations Magazine ArticleToday, you are about as safe in a U.S. hospital as you would be parachuting off a bridge or a building. But it doesn't have to be that way. Right now,... -
Organizational Grit
Organizational Development Magazine ArticleGrit, a combination of passion and perseverance, predicts success in many demanding fields. A perfect example is health care, where the grit of individual... -
Six Sigma Pricing
Technology & Operations Magazine ArticleMany companies are now good at managing costs and wringing out manufacturing efficiencies. The TQM movement and the disciplines of Six Sigma have seen... -
Each Employee's Retirement Is Unique
Leadership & Managing People Digital ArticleHave a process, but tailor it to each individual.
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Inspiral: A Contrast in Operations Strategies
Technology & Operations Case Study11.95View Details One of the first local manufacturers of screw caps in Chile, INESA expanded rapidly in the region. By 2015, the company had achieved almost 55% market... -
Molino Cañuelas: Serving Customers from Seed Development to the Kitchen Table
Finance & Accounting Case Study11.95View Details Molino Cañuelas was a vertically integrated food company with a management system that allowed it to innovate and grow systematically. With sales of $2... -
Wainwright Industries (B): The Customer Challenge
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Royal Bank of Scotland Group: The Human Capital Strategy
Organizational Development Case Study11.95View Details Describes the development and implementation of one of the world's most advanced human resource management support systems. The Royal Bank of Scotland... -
Pete & Gerry's
Sales & Marketing Case Study11.95View Details -
Porcini's Pronto: "Great Italian cuisine without the wait!"
Technology & Operations Case Study8.95View Details Porcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known... -
The "Three Strikes" Law in California: The Ballot Initiative
Strategy & Execution Case Study11.95View Details In November 1994, California voters were presented with a ballot initiative on a proposed "three strikes" measure, which would impose stiff penalties... -
A Profile of Toyota's Production System
Technology & Operations Case Study11.95View Details What is the Toyota Production System, lean manufacturing, and Kaizen? Discussion of this profile leads the student through the process of coming to an... -
Micom Caribe (A)
Technology & Operations Case Study11.95View Details Describes the Puerto Rican manufacturing plant of a transnational company. The award-winning plant has dramatically improved the quality of flexibility... -
Pleasant Bluffs: Launching a Home-Based Hospital Program
Leadership & Managing People Case Study11.95View Details In the late 1990s, home-based hospital care started to be introduced in the United States and worldwide. This initiative seemed to lower costs, improve... -
General Electric--Thermocouple Manufacturing (B)
Technology & Operations Case Study5.00View Details Describes what has happened since the introduction of just-in-time production techniques were developed to reduce inventory. Reviews the progress to date... -
Accountant-General's Department: Empowering Public Sector Finance through Data Analytics in Singapore
Organizational Development Case Study11.95View Details In June 2018, Ow Fook Chuen, the Accountant-General of the Accountant-General's Department (AGD), was in charge of the Accountant-General's Department... -
The Risk Management Foundation of the Harvard Medical Institutions, Inc.
Technology & Operations Case Study11.95View Details Through its uniquely proactive approach to medical malpractice risk management, the Risk Management Foundation has decreased claims-and premiums-for the... -
Toyota Motor Manufacturing, U.S.A., Inc.
Technology & Operations Case Study11.95View Details On May 1, 1992, Doug Friesen, manager of assembly for Toyota's Georgetown, Kentucky, plant, faces a problem with the seats installed in the plant's sole... -
SomPack: If You Can't Beat Them, Join Them?
Sales & Marketing Case Study11.95View Details This case considers attempts by a Turkish manufacturer of cosmetics packaging to trade off quality for cost, in order to compete with the influx of low-cost... -
Trouble Brewing for Green Mountain Coffee Roasters
Finance & Accounting Case Study11.95View Details In October 2011, noted hedge fund manager David Einhorn of Greenlight Capital delivered a presentation at an investors' conference analyzing the business... -
Account Opening in Blue Bank - Part A: Process Visualization
Management Case Study11.95View Details The fictional case is set in 2023 when Blue Bank, a rural retail bank, was set up to respond to the economic distress surfacing in the U.S. state of Mississippi.... -
Managing Variability: Process Control and Process Capability
Leadership & Managing People Case Study11.95View Details This technical note provides an introduction to quality management tools, with a focus on the concepts of process control and process capability. -
Nestle: Agricultural Material Sourcing Within the Concept of Creating Shared Value (CSV)
Leadership & Managing People Case Study11.95View Details Corporate Head of Agriculture Hans Jöhr's mind raced in anticipation of the executive board meeting that afternoon. Jöhr recognized the meeting as a key... -
Lean Manufacturing at FCI (A):The Global Challenge
Leadership & Managing People Case Study11.95View Details Lean manufacturing is a production approach whereby expending resources for any goal other than the creation of value for the end customer is considered...
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Inspiral: A Contrast in Operations Strategies
Technology & Operations Case Study11.95View Details One of the first local manufacturers of screw caps in Chile, INESA expanded rapidly in the region. By 2015, the company had achieved almost 55% market... -
Molino Cañuelas: Serving Customers from Seed Development to the Kitchen Table
Finance & Accounting Case Study11.95View Details Molino Cañuelas was a vertically integrated food company with a management system that allowed it to innovate and grow systematically. With sales of $2... -
Wainwright Industries (B): The Customer Challenge
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Creating a Culture of Quality
Organizational culture Magazine ArticleFinancial incentives don’t reduce errors. Employees must be passionate about eliminating mistakes. -
Royal Bank of Scotland Group: The Human Capital Strategy
Organizational Development Case Study11.95View Details Describes the development and implementation of one of the world's most advanced human resource management support systems. The Royal Bank of Scotland... -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
Selection Bias and the Perils of Benchmarking
Strategy & Execution Magazine ArticleTo find the secrets of business success, what could be more natural than studying successful businesses? In fact, nothing could be more dangerous, warns... -
A Manager's Guide to Human Irrationalities
Leadership & Managing People Digital ArticleThis is an MIT Sloan Management Review article. Dan Ariely is one of the world's foremost experts in behavioral economics, the study of how people behave... -
Pete & Gerry's
Sales & Marketing Case Study11.95View Details -
Porcini's Pronto: "Great Italian cuisine without the wait!"
Technology & Operations Case Study8.95View Details Porcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known...
