Surprises are the new normal, and they are not fun. I was about to write a joyous paean to Earth Day and the glories of celebrating the great outdoors, when volcanic ash closed European airports. My flights to a global health summit were cancelled, making me cranky about nature instead. I had just returned from Brazil, where floods disrupted travel in Rio, and mudslides destroyed neighborhoods, following earthquakes in Chile and Haiti. But volcanic ash? Would any company’s scenario planners have imagined a blanket of gray silicate particles covering Europe?
Surprise! Four Strategies for Coping with Disruptions
Surprises are the new normal, and they are not fun. I was about to write a joyous paean to Earth Day and the glories of celebrating the great outdoors, when volcanic ash closed European airports. My flights to a global health summit were cancelled, making me cranky about nature instead. I had just returned from […]
April 19, 2010
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New!
HBR Learning
Crisis Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Crisis Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to manage uncertainty, dispel rumors, and help your team recover.