Most everyone who met Herb Kelleher, the larger-than-life cofounder and longtime CEO of Southwest Airlines, has a story about his or her initial encounter with the man, so I’ll begin this reflection on his legacy with mine. It was the late 1980s. I was a newly minted editor at HBR, fresh out of business school, and I was attending a big, prestigious (and, to be honest, rather boring) conference on corporate strategy in New York City.
The Legacy of Herb Kelleher, Cofounder of Southwest Airlines
He showed that companies can create economic value based on human values.
January 08, 2019
Summary.
Herb Kelleher, the larger-than-life cofounder and longtime CEO of Southwest Airlines, died last week, and with him went a true business original. To him, Southwest Airlines was never just a company. It was a cause. The goal was not just to keep fares low and fly to more cities. The goal, in his words, was to “democratize the skies” — to make it as easy, affordable, and flexible, for average Americans to travel as it had always been for business travelers and the affluent. That mission may seem quaint now (mainly because Kelleher succeeded), but back when he started it was a revolutionary aspiration — and an essential contribution to America’s quality of life. In other words, it’s not what you sell, it’s what you stand for.
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
What you need to know about being in charge.