Travel and tourism industry

The U.S. may be the world’s leading innovator, but it won’t be for long if investors, regulators, and the legal establishment continue to penalize companies for risk taking, says Deborah Wince-Smith, president of the Council on Competitiveness. Recently, the council’s National Innovation Initiative, a leadership network of CEOs and university presidents, released a report in […]

The Inn at Little Washington, in Virginia’s Shenandoah Valley, is one of America’s most acclaimed restaurants, rated number one in North America by Travel + Leisure magazine and listed among the top ten in the world by the International Herald Tribune. Yet, as co-owner and chef Patrick O’Connell explains, exquisite food is the norm at […]

Financial security, forgiveness, respect, and communication.

On-demand services to try.

Getting customers to make impulse purchases at the checkout counter has always been more of an art than a science. Now, though, the fast-food industry is combining psychology and computer technology to increase impulse buying. This new sales strategy exploits what we call the “spare-change effect”—people’s willingness to buy with change goods that they wouldn’t […]

As the platform scales, it replaces local culture with more tourists.

Space is becoming a potential source of value for businesses across a range of sectors, including agriculture, pharmaceuticals, consumer goods, and tourism....

Companies aggressively offer discounts, introductory coupons, and other incentives to lure new customers—and, often, those prospects oblige by making an initial purchase. But my research in the financial services, fast food, and automotive sales and service industries shows how these tactics can backfire. In one study, involving 300 new customers of a bank, 71% of […]

You can’t rely on a checklist.

Today, the author writes, business can be conducted in English almost anywhere in the developed world, possibly excepting Japan. But when you build or...

The number of international tourist visits will more than double in the next dozen years. As demand for access to hot spots outpaces capacity, some companies...

Focus, eliminate, replace.

Assets like leadership, talent, and speed are what produce superior market value. A capabilities audit can show you how you measure up—and how to build on your intangible strengths.

It’s all about process.

No U.S. industry has more sexual harassment claims filed.

The average worker takes 1.5 "bleisure" trips a year.

How an Indian hotel chain’s organizational culture nurtured employees who were willing to risk their lives to save their guests

Mario Batali wanted to grow up to be a banker in Spain. While studying business management and Spanish theater in college, he worked at a New Jersey restaurant called Stuff Yer Face and “fell addicted to the adrenal rush that happens during a dinner service.” He went on to become one of America’s most successful […]

Eighteen months into the pandemic, a panel of experts discuss what’s changed, whether the bailouts were misspent, and if business travel is ever coming back.

New research finds that the timing of commercial kitchen inspections affects their results.