No CEO doubts the importance of measuring their company’s performance properly. Yet the executive teams I’ve assisted over more than 25 years generally struggle to engage with the challenge. As one CEO put it to me, “when we get to corporate KPIs their eyes glaze over.” Or, as another said “they [the managers] start looking for the exits.”
What Are Your KPIs Really Measuring?
Performance is about more than just numbers.
September 14, 2020
Jeffrey Coolidge/Getty Images
Summary.
Management teams often switch off when reviewing KPIs. This may be because they’re overwhelmed by the slicing and dicing of the measures. They need to remind themselves that KPIs are about stakeholder relationships, how what you do affects what the other does to you, and that the metrics will not always be the same.
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HBR Learning
HBR Learning
Strategic Thinking Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Strategic Thinking. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Make thinking on a bigger scale second nature.