When we think of companies associated with great customer experience, Microsoft is rarely the first to come to mind. However, with the release of Office 2007, Microsoft demonstrated newfound commitment to delivering software that delights. In his excellent presentation on the design of the user interface for Microsoft Office 2007, lead designer Jensen Harris depicts the evolution of Microsoft Word, from a relatively simple application in 1989, to a bloated behemoth so overloaded with features that it required 30 toolbars, 8 task panes, and “clever” technologies such as Clippy to use it all.