[This post is part of Creating a Customer-Centered Organization.]
Why Retail Workers (Like Me) Drive Customer Experience
[This post is part of Creating a Customer-Centered Organization.] Few managers would have hired me into the job, at $11-per-hour with no commission, as a retail sales associate at a suburban mall. I had no retail experience. I was 50 years old and my last job as a staff reporter for the New York Daily […]
April 22, 2011
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New!
HBR Learning
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.