Balanced scorecard

Increasingly, companies are measuring customer loyalty, employee satisfaction, and other nonfinancial areas of performance that they believe affect profitability....

Throughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization...

If you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads...

Fully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models....

I didn't anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public...

What you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […]

What do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy.

The crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced...

There is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,...

Executives know that a company's measurement systems strongly affect employee behaviors. But the traditional financial performance measures that worked...

The balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept...

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

Why is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,...

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

For years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term...

A noble mission doesn’t guarantee financial solvency. That’s why the chief medical director at one hospital needed to find a way to keep the mission lofty and the bottom line healthy. His tools: reams of data, a fresh approach to teamwork, a sense of humor—and the balanced scorecard.

Strategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship...

If you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads...

Robert S. Kaplan and David P. Norton's seminal framework--in under three minutes.

When most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock...